Q:  Tell me what types of products and services Audiocom offers, and how long have you been in business?

A:  Audiocom has been providing a wide variety of products and services including on hold messaging, prompt announcements, on-hold music, and digital playback devices since 1981.  We pioneered the industry and are proud to serve many well-known companies and industries both locally and globally.

Q:  What types of businesses use your service?

a: every type. Large corporations to small companies and everything in between from coast to coast and around the world. They include airlines, hotels, auto dealerships, banks and mortgage companies, credit unions, lawyers, doctors and dentists offices, independent insurance carriers, hospitals, food distributors, cable operators, and computer distributors.  

Q:  I have no idea what I want to be said on the message – how can you help?

A:  Audiocom has a team of creative copywriters who are dedicated to helping you develop and review your messages.  They will use promotional materials such as your brochures, advertisements, website, and any other information you can provide us about your company to create a script that conveys what you want people - on hold - to learn about your business.

Q:  How long or short can I make the recording?

A:  Keep in mind the messages are placed on an endless loop and are always playing even though there may not be anybody on hold.  Whether you are a large call center and have longer hold times or a small law office needing shorter ones, your copywriter will be able to advise you on the length of your production.  Some device models have a 42-minute limitation, but our average production length is between 4 and 6 minutes, keeping in mind that the production will loop seamlessly.

Q:  Do I need to write my own copy for the Promotions on Hold messages?  And when I have changes, what do I do?

a:  You will be contacted by a copywriter right from the start. Your service includes all the copywriting for your Promotions on Hold messages. In the future, your copywriter will be calling you on a regular basis to discuss copy changes or you can call us if there is a change that needs immediate assistance.

Q:  What if I want to have messages that change frequently (i.e. date driven content, etc.)?  Can this be done?

A:  Sure.  Our state of the art digital studios are designed to upload and modify your productions by remote access. We will design, record and upload your productions all via remote access from our studios whenever you want.  There is never a need for you to be concerned about how to change your message.  Just talk to your copywriter to make and schedule the change(s) and let us do the rest!  Audiocom is also a dealer of digital cassette tape based units that allow the same flexibility with respect to change, but keep in mind that you will have to wait for your new production to arrive by mail.

Q:  What kind of music can I request?

A:  Our studios have a large selection of music libraries that contain just about every style of music available; These include ethnic and international genres as well.  We’re confident that the music style you want will be in our library. If it is not, we’ll obtain the music at no extra charge. In addition, we can use your company’s jingle.


Q:  Do I need to pay music licensing or voice talent fees for my production?

A:   The necessary licensing and the voice talent fees are built into your production-pricing plan. 


Q:  How does the on hold message play through our phone system?

A:  Audiocom offers digital based units manufactured by the leading companies in the industry – Premier, Bogen, Intellituch, Nel-Tech and ProDigital.  These units have built-in audio output jacks (similar to those of a CD player) that plug directly into the music on hold (MOH) input of your telephone system.  It literally takes a few seconds to plug in the unit to get up and running!


Q:  Do you install the equipment or can I do it myself?

A:  The playback device is about the size of a small shoebox and has a phone jack (where you’ll plug in a phone line so we can change your messages), and RCA jack output.  When the unit is shipped, it includes an instruction manual and the necessary connector, phone line and AC adaptor.  If you’ve ever connected a fax machine, you’ll be able to set this up in no time!  No software or other configuration is needed; just plug it in and you’ll be playing your professionally produced message in no time.  Our support staff is also here to answer any questions you may have from 8:30 am to 5:30 pm EST, Monday thru Friday. Some of our clients arrange for their telephone vendors to do the installation.  


Q:  Do I need to have my telephone service person come out and install anything?

A:  Usually, your phone system will accommodate our devices using the RCA type connector (provided in your box).  In the unlikely event that your system cannot take our output, a small, quick modification can be made to your music on hold circuit that will not impact anything else within your phone system.